Last updated: 25 August 2026

The Bag Studio respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or contact us.

1. Who we are

The Bag Studio is the business responsible for your personal information.

Trading name: The Bag Studio
Email: info@thebagstudio.co.uk

2. Information we collect

When you use our website or place an order, we may collect information such as:

• Your name
• Billing and delivery address
• Email address
• Telephone number, where provided
• Order and purchase information
• Payment and transaction information
• Messages or enquiries you send to us
• Information you provide when contacting us about an order, return or refund

We may also collect limited technical information when you use our website, such as your IP address, browser type and information about how you use the website. Some of this information may be collected through cookies.

3. How we use your information

We use your personal information where necessary to:

• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments and refunds
• Communicate with you about your orders
• Deal with enquiries, returns and complaints
• Keep appropriate business and financial records
• Prevent or detect fraud or misuse of our website
• Improve our website, products and customer service
• Send marketing communications where you have chosen to receive them

We will only use your information where we have a lawful basis to do so.

For example, we need certain information to fulfil your order and meet our contractual obligations to you. We may also be required to retain certain information to comply with legal or accounting requirements.

4. Payment information

Payments made through our website may be processed by a third-party payment provider.

We do not normally receive or store your full payment card details. Payment information is handled by the relevant payment provider in accordance with its own privacy and security policies.

5. Sharing your information

We do not sell or rent your personal information.

We may share relevant information with trusted service providers where this is necessary to operate the business, for example:

• Delivery and postal companies
• Payment providers
• Website and ecommerce service providers
• IT and website support providers
• Accountants or professional advisers where necessary
• Authorities or organisations where we are legally required to do so

We only provide the information necessary for the relevant service.

6. Marketing

If you choose to receive marketing communications from us, we may use your email address to send you information about The Bag Studio, including new products, offers and promotions.

You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the message or by contacting us.

We will not send marketing communications where you have asked us not to.

7. Cookies

Our website may use cookies and similar technologies to make the website function correctly, understand how visitors use the website and improve your experience.

Some cookies may be necessary for the website to operate, while others may require your consent depending on their purpose.

You can manage cookies through your browser settings and, where applicable, through the cookie controls provided on our website.

8. How long we keep your information

We only keep personal information for as long as we reasonably need it.

Some information relating to purchases must be retained for longer periods because of legal, accounting or tax requirements.

When information is no longer required, we will securely delete it or dispose of it appropriately.

9. Keeping your information secure

We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. Your rights

Under applicable data protection law, you may have rights including:

• The right to ask for access to the personal information we hold about you
• The right to ask us to correct inaccurate information
• The right to ask us to delete information in certain circumstances
• The right to restrict how we use your information in certain circumstances
• The right to object to certain uses of your information
• The right to withdraw consent where we rely on consent

If you would like to exercise one of these rights, please contact us using the details below.

11. Contacting us

If you have any questions about this Privacy Policy or how we use your information, please contact:

The Bag Studio
Email: info@thebagstudio.co.uk

12. Complaints

If you are unhappy with how we have handled your personal information, please contact us first so that we have an opportunity to resolve your concern.

You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).

This Privacy Policy may be updated from time to time to reflect changes to our business, website or legal requirements.